Software developers, Web Designers, Website Marketing, Computer Consultants

Editor Software

With a growing online business Editor Software needed a solution to streamline sales, enquiries and customer support emails.

Editor Software are a successful online business selling Stylewriter, their plain English writing editor. As sales rose, so did the number of emails and enquiries that needed to be logged and responded to. In particular, they needed a solution to streamline their internal process for dealing with online orders. This ensured orders were dealt with quickly and sales commissions allocated to the correct reseller account.

Our solution involved using VBA to link the Microsoft Office applications, Outlook, Access and Word. As emails sent from a page on their website arrived staff could set a flag depending on the type of enquiry – pre-sales, orders or support. The software then processes the email accordingly. For example, orders are added to the sales database, software keys are generated and pasted into a reply email.

The benefits of the solution allowed Editor Software to:

Save time and therefore money.

Provide better cutomer service by responding quickly and allow staff to concentrate on emails concerned with potential sales.

Consistent, less time wasted solving problems.

Can be operated by less skilled employee 

VAT and Accounts single keying makes accounting process quicker and more accurate.