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Case Management Intranet Application

Our client, part of a large UK based financial institution, is an advisory service providing tailored care and advice to clients with serious illness.

Over the last few years their client base has grown rapidly and they now have three offices around the country. Anticipating this growth, three years ago, we were asked to develop a database application that would be available to all staff regardless of location.

We wrote the system using Microsoft Visual Studio .Net and SQL Server. We had a number of goals in mind:

User-friendly - the application runs in a familiar browser window and has been designed to be intuitive and as simple as possible thus reducing training time and errors.

Scalable - as the business grows and more regional offices are opened no system changes are required to add more users.

Response times -  the system retrieves data quickly even if the user is in one of the regional offices using a comparatively slow VPN connection.

Staff productivity - features have been written into the system to allow data to be swapped between Microsoft Word and the main database. Staff frequently write to clients and one of the system requirements was to reduce multi-keying of data.

Management Information Reporting - to monitor productivity and profitability.